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+ About Artwork
1. How can I clean the artwork?
>> Use a dry cloth for regular cleaning.
A small amount of water (fine spray) can be used on the surface of the glass occasionally.
>> Please be noted that thin hairline cracks on grout are part of the material feature.
>>Do not touch the grout with dirty hands, or small dust may get stuck and leave a mark. In such cases, use a new dry toothbrush to gently scrub it off from the surface.
>> For any framed work, be careful not to spill any liquid on the matte area.
2. How can I hang the artwork?
>> A wire will be installed on the back of the artwork.
Make sure the hanger you're using is suitable for your wall and holds the weight of the work.
>> Glass used in the artwork is tempered glass, although the glass is rather less sharp than normal glass, be sure to wear gloves for safety when handling the artwork.
>> The artwork is meant for indoor display only.
+ About Commission
1. What is the process of commission?
>> After listening to your request, a free design sketch will be provided to you. After we agree on the direction, production will be officially booked after the 50% down payment.
+ About Online Course
1. How do I purchase and access my course?
2. Does the course include the frosted glass technique?
>> The course does NOT include frosted glass techniques.
This is a basic intro to the art of glass mosaic for beginners.
3. Can I confirm if I can supply all materials before I purchase the course?
>> Most items can be supplied if you live in the United States. For other regions, please contact separately.
+ オンラインコースについて
1. 日本からでも受講可能ですか？
>> はい。購入後、録画されたビデオにいつでもアクセスできます。
2. 日本語字幕はありますか？
>> 申し訳ございませんが、日本語字幕はありません。ただ映像での説明になるのでそこまで難しいものではありません。
3. 材料は日本でも揃いますか？
>> 材料リストはPDFでダウンロード可です。日本での材料はご自身で探していただくかたちになります。日本在住の受講者のみ参加可能のFacebookのプライベートページを作成しました。そちらで情報交換等できますので、参加ご希望であればご連絡ください。
4. 受講後、レッスンを教えたり作品を販売してもいいですか？
>> はい、大丈夫です。
5. コースは購入後どうやってアクセスできますか？
>> アカウントを作成後、こちらのトップページからログインし、My CourseからPurchase Courseを選択し、購入手続きに従ってください。購入後再度ログインしたらStart Courseのボタンからアクセスできます。
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